Starting a call centre requires more than agents. You need the right market, scripts, telecom stack, CRM, lead sources, QA workflows, reporting dashboards, compliance controls, and automation. AnJaanX can build the infrastructure end to end.
Decide whether the call centre will handle inbound support, outbound sales, appointment setting, lead qualification, warm transfers, or back office operations.
Set up VICIdial or another dialer, VoIP, SIP trunks, DIDs, call recording, routing rules, softphones, QA access, and uptime monitoring.
Connect lead generation, CRM posting, AI follow-up, appointment booking, WhatsApp automation, reporting, and sales team workflows.
You need a defined service model, trained agents, telecom infrastructure, dialer setup, CRM, scripts, lead sources, QA process, reporting, compliance controls, and management workflows.
Yes. AnJaanX can help design the call centre model, source remote teams, configure telecom, connect CRMs, build automations, and support lead generation.
AI can qualify leads, answer repetitive support questions, book appointments, update CRM records, summarize calls, trigger follow-up, and provide reporting dashboards.